Custom Notification With Flow Builder In Salesforce

What is Custom Notification?

Custom Notification is a customized notification where the admin can add recipients, subjects, and content.
Admin can be sent a custom notification when any important event occurs. custom notifications can be sent via a process in Process Builder, a Flow in Flow Builder, or an invocable action API

Available in: both Salesforce Classic and Lightning Experience
Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions

Learn more about Salesforce Flow Bootcamp

How to Create a Custom Notification?

You can create a custom notification via Setup -> Notification Builder. Click New to create a new notification

Provide “Custom Notification Name” and “API Name” will be auto-populated.
Check both “Supported Channels” & Save

So finally, we created a custom notification & now let’s use flow builder to the send Notification.

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Create a Flow to send a custom notification when an opportunity record stage is changed from Prospecting to Negotiation/Review with Amount 1000.

Learn more about Flow Core Action: Send Custom Notification


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Shubham is the Founder of Salesforce Geek. He is also a Salesforce Certified Consultant.

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2 thoughts on “Custom Notification With Flow Builder In Salesforce

  1. 1

    I’m trying to figure out how to setup send notification using the FLOW and I know how to configure but I have read and seen lots of video/sites talks about sending to the owner of the record, but what I want to do is to:

    how can you send notification to number of users
    how to leverage groups, say if I create a group and I can add few users to the group
    but I have not found any resources that talks about the above two criteria.

    I have seen the in Process Builder you have options to choose the group and you define the group name but why can not have the similar in Flow ? unless I’m not looking at the right place.

    Any help?

  2. My custom notification doesn’t seem to be working correctly.

    I don’t get any notifications, and in the debug I see: Outputs None.

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