The Salesforce AI Specialist certification is designed for those who want to build their AI expertise within the Salesforce ecosystem. As an AI Specialist, you’ll play a crucial role in implementing and making the most of Einstein AI solutions in Salesforce.
Are you looking for study materials with Salesforce AI Specialist Certification questions and answers? If you’re ready to test your knowledge and get familiar with the exam format, you’re in the right place.
The Salesforce AI Specialist exam is designed for those looking to demonstrate their expertise in utilizing AI capabilities within the Salesforce ecosystem.
Question 1. Your company is implementing AI solutions within Salesforce and is concerned about protecting sensitive customer data during processing. To ensure compliance and security, what does Data Masking in the Einstein Trust Layer help protect?
Answer – Personally identifiable information
Question 2. Which Salesforce AI tool provides real-time insights from call data?
Answer – Einstein Conversation Insights
Question 3. A company is looking to engage potential leads who have expressed interest in its latest product. They aim to send customized emails based on each lead’s interactions and preferences. Which Salesforce feature should they use?
Answer – Einstein Sales Emails
Question 4. What principle ensures safe communication in Salesforce AI features?
Answer – Toxicity detection
Question 5. Which Salesforce feature automates the process of categorizing and routing customer service cases?
Answer – Einstein Case Classification
Question 6. Which template type helps draft personalized emails for customers, products, and events?
Answer – Sales Email prompt templates
Question 7. What are Topics in Einstein Copilot used for?
Answer – Organizing and customizing actions and instructions for more relevant responses
Question 8. Which Salesforce feature automatically logs and syncs emails and calendar events between your email system and Salesforce, removing the need for manual data entry?
Answer – Activity Capture
Question 9. Which feature analyzes chat transcripts to recommend relevant replies?
Answer – Einstein Reply Recommendations
Question 10. Which prompt template helps create summaries for a Salesforce record?
Answer – Record Summary prompt templates
Check out our free Salesforce AI Specialist Certification Practice Set here
Conclusion
The AI Specialist certification provides a fantastic overview of what these powerful AI tools can offer. If you’re already a Salesforce AI Associate professional, this certification is a great way to sharpen your skills, have practical exposure and stay up-to-date with the latest AI advancements in Salesforce.
