Salesforce and OpenAI Announce Major Partnership
Salesforce and OpenAI announced their partnership, which brings together Salesforce’s Agentforce 360 platform and OpenAI’s frontier models. This will create a new milestone by uniting the world’s #1 AI CRM with the world’s most advanced generative AI technologies, creating intelligent, connected experiences for both employees and customers.
This partnership will enable seamless interaction between Salesforce data and OpenAI-powered environments like ChatGPT and Slack. Basically goal is to make work more natural and efficient, allowing employees to get insights, automate workflows, and act on data without switching tools.
Salesforce meets ChatGPT
The most exciting outcome would be that Salesforce’s Agentforce 360 applications will soon be accessible directly inside ChatGPT. Which means the user can query sales records directly inside ChatGPT. They can directly generate Tableau visualisations by simply asking a question. For example, a customer can merely type “Show me the top 5 deals closing this quarter” and they can get a real-time dashboard powered by Salesforce data without ever leaving ChatGPT.
OpenAI in Salesforce
This will let Salesforce users leverage OpenAI’s frontier models like GPT-5 within the Salesforce platform. It will be very helpful for the developers and admins to build AI-driven agents, prompts, and workflows. It will also be available as a preferred model, which allows Agentforce 360 users to choose it as their main model for the Atlas Reasoning Engine and Prompt Builder. With OpenAI’s reasoning, voice, and multimodal capabilities in the Agentforce 360 Platform, the business processes will work smarter and efficiently.
ChatGPT in Slack
With ChatGPT Integration in Slack, teams can work faster and smarter. ChatGPT App for Slack will bring ChatGPT directly into Slack, which enables teams to summarise long threads, draft posts, and surface insights from conversations instantly. This will also make Slack search smarter by including information from the ChatGPT-connected tools.
So, for example, now a project manager can ask ChatGPT to turn a 20-page quarterly report into a concise summary to share with relevant members within the Slack channels.
Codex in Slack
Codex and OpenAI tools, which edit and write the code based on natural language, can now be tagged into a Slack channel or thread. It will understand the background context, pick the right environment, and respond with a link to the completed task in Codex Cloud.
Commerce inside ChatGPT
Agentforce Commerce will integrate with Agentic Commerce Protocol. ACP is basically an open standard that enables a conversation between buyers, their AI agents, and businesses to complete a purchase. This integration will let businesses showcase and sell products directly within ChatGPT through instant checkout. Basically, here ChatGPT won’t just help you find what to but it will also help you to buy it.
For shoppers, it’s seamless: go from chat to checkout in just a few taps. For sellers, it’s a new way to reach hundreds of millions of people while keeping full control of their payments, systems, and customer relationships.
FAQs
1. What is Agentforce 360?
Agentforce 360 is Salesforce’s AI-powered platform designed to create intelligent, connected experiences across sales, service, and marketing. It integrates data, analytics, and AI agents to help companies make smarter decisions.
2. How will this partnership benefit businesses??
With this Salesforce and OpenAI partnership, businesses can now access Salesforce data directly within ChatGPT and can use OpenAI models inside the Salesforce platform. This will help teams automate their tasks and work smarter.
Conclusion
Salesforce and OpenAI partnership will redefine how businesses will going to operate. From summarising internal reports in Slack to viewing real-time analyses in ChatGPT. From just finding the product to enabling instant checkout, this partnership will power every team to focus on their work rather than manual processes. OpenAI chose Slack as the first enterprise platform to deploy a third-party ChatGPT app. By uniting Salesforce’s trusted data foundation with OpenAI’s groundbreaking intelligence, this partnership brings AI directly into the flow of business, communication, and commerce.
Get a complete Roadmap To Learn Salesforce Admin and Development 👇
